lb99 Frequently Asked Questions

Every week, a fixed percentage of your total wagers is returned to you as cashback. The cashback rate depends on your VIP level. At the Bronze level the maximum is 0.4%, at Silver it is 0.8%, and at Gold it is 1.2%. After the week ends, the amount is credited to your account within a set timeframe.

lb99 has three VIP levels in total — Bronze, Silver, and Gold. The Bronze level offers up to 0.4% weekly cashback. Moving up to Silver gets you up to 0.8% cashback and faster support. The Gold level offers the most benefits — 1.2% cashback, priority support, and exclusive offers. The more you play at each level, the greater the rewards.

VIP members earn weekly cashback alongside their regular play, which effectively covers part of any losses. In addition, higher-level members get priority live chat support, special promotions, and faster withdrawal processing. The more you play, the more you earn — that is the core idea behind the VIP program.

Playing regularly and maintaining consistent activity gives you the opportunity to advance to a higher level automatically. The system analyses your play pattern and promotes you once you pass certain milestones. Exactly when you move up depends on your overall activity — for more details you can reach out via lb99 live chat.

The terms of VIP cashback depend on the active promotion. In general, once cashback is credited to your account you can use it to play more games, and you can also withdraw it once the conditions are met. For the latest information on specific terms, ask directly on lb99's 24/7 live chat.

Use the "Forgot password" option on the login page. Enter your registered email or phone number and a reset link or code will be sent to you. Complete the process and set a new password. If you run into any trouble, contact lb99 live chat directly — support is available 24 hours a day. Always keep your password private and avoid using numbers that are easy to guess.

After logging in, go to Account Settings where you will be able to edit your profile information. Changing important details such as your name, email, or phone number may require identity verification. If you get stuck at any point, let the support team know at [email protected] or via live chat — you will get a quick resolution.

Login issues can have several causes — a wrong password, Caps Lock being on, or old cache or cookies. First, clear your browser cache and reload the page. If that does not help, reset your password. After multiple failed attempts your account may be temporarily locked — in that case contact live chat.

To register you need an active mobile number or email address and a strong password. lb99 is for people aged 21 and above only — you will need to confirm your age during registration. Each person may hold only one account. Registering with accurate information makes future withdrawals and verification easier.

If you want to temporarily deactivate or permanently close your account, contact the lb99 support team. Reaching out via live chat or emailing [email protected] will get the matter handled quickly. Self-exclusion and break options are also available as part of responsible gaming — see the responsible gaming page for details.

Yes, it is easy to do. On Android, open lb99.bar in Chrome, tap the menu icon, and select "Add to Home Screen". On iPhone, open the page in Safari, tap the Share button, and select "Add to Home Screen". After that you can access lb99 directly from your home screen just like an app.

Once your connection is restored, reload the page and log in to your account. In most games you can resume from where you were before the disconnection. Any unresolved bets or rounds are settled automatically and the results are reflected in your account. If you are unsure, check the game history section or let live chat know.

On Chrome for Android: go to the menu, then "Settings → Privacy and security → Clear browsing data", check "Cached images and files", and tap "Clear data". On iPhone Safari: go to "Settings → Safari → Clear History and Website Data". Clearing the cache removes old data and the page loads faster.

lb99 is built to be fully mobile browser-friendly. The site runs smoothly on modern browsers (Chrome, Safari, Firefox) on both Android and iPhone. There is no need to download a separate app — just open lb99.bar in your browser and enjoy the full experience. For the best experience, use the latest version of your browser.

A black screen is usually caused by an outdated browser, a cache issue, or a weak internet connection. First, clear the cache and refresh the page. If that does not fix it, update your browser. Some older devices may not support WebGL — in that case try a different browser. If the problem continues, report it to lb99 support with a screenshot.

The minimum deposit at lb99 is just ৳200 for every method. This same limit applies to bKash, Nagad, Rocket, and Upay. This means you can start with a small amount and you are free to choose any method.

Deposits made via bKash, Nagad, Rocket, or Upay are normally reflected in your account within a few minutes. If more than 15-20 minutes have passed, check in your payment app whether the transaction went through successfully. If it did, take the transaction ID and contact lb99 live chat — the team will resolve it quickly.

lb99 does not charge any separate processing fee for deposits. However, your mobile wallet (bKash, Nagad, Rocket, or Upay) may apply its own charges to transactions according to its own policy. Check the terms of the relevant payment service for details on those charges — there are no hidden charges from lb99.

lb99 currently supports four mobile wallet methods — bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet), and Upay. These are the most popular and widely used mobile payment methods in Bangladesh. The minimum deposit for each method is ৳200.

Yes! A 120% welcome bonus is available on your first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 earns you a ৳1,200 bonus, giving you a total balance of ৳2,200. The wagering requirement to use the bonus is 20 times the bonus amount — meaning a ৳1,200 bonus requires a total of ৳24,000 in wagers. Withdrawal is available once the requirement is met.

The minimum withdrawal from lb99 is ৳500. After submitting a withdrawal request, the amount typically arrives in your mobile wallet within 10 to 45 minutes. The same methods are available for withdrawals — bKash, Nagad, Rocket, and Upay.