Your Privacy Is Our Priority

lb99 ("we", "our", "platform") operates a safe and trusted online entertainment service for users in Bangladesh. Protecting your privacy is very important to us. This Privacy Policy ("Policy") describes what information is collected when you use the lb99 website (https://lb99.bar) and related services, why it is collected, how it is used, and what rights you have.

This Policy applies to all registered members of lb99, unregistered visitors, and any person using our services. By accessing or continuing to use our platform, you consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

lb99 provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.

lb99 may collect the following types of information:

2.1 Information You Provide Directly

• Name, email address, and mobile number (at the time of account creation)
• Date of birth (for age verification purposes)
• Payment-related information — such as identifying details linked to your bKash, Nagad, Rocket, or Upay account (full financial identification numbers are not stored on our servers)
• Content of communications sent via support chat or email
• Any identity verification documents, where applicable

2.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Pages visited, time spent on each page, and navigation paths
• Information obtained from cookies and similar tracking technologies
• Referral source (where you came from before reaching our site)

2.3 Transaction & Gameplay Information

• Deposit and withdrawal history
• Records of betting or gameplay activity
• Details of bonus and promotion usage
• Account balance change logs

lb99 uses the information collected for the following purposes:

• Account Management: To create, secure, and authenticate your account.
• Service Delivery: To smoothly operate games, sports betting, live casino, and other entertainment services.
• Financial Transaction Processing: To carry out deposits and withdrawals and maintain transaction records.
• Customer Support: To provide fast and effective resolution of your issues or inquiries.
• Fraud Prevention & Security: To detect suspicious activity and prevent fraud and money laundering.
• Responsible Gaming: To identify patterns of excessive play and provide support to users.
• Legal Compliance: To retain information necessary to comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the quality of the platform.

lb99 never sells your personal information to third parties. Details about sharing information with third parties are described in the section below.

lb99 may share your information with selected third parties in specific circumstances and for limited purposes. These circumstances are:

4.1 Service Providers

Only the minimum information necessary for them to perform their work is shared with providers of payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, data analytics, and customer support services. These providers are required to process information according to our instructions and may not use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to assist in the investigation of serious fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, we will provide notice as far in advance as reasonably possible.

Outside the circumstances described above, your information will not be transferred to any third party without your explicit consent.

The lb99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They are used to maintain login sessions, ensure security, and keep core functions active.

5.2 Functionality Cookies

Used to remember your preferences (such as language selection) and provide a personalized experience.

5.3 Analytical Cookies

These cookies are used to analyze site usage patterns and improve our services. This information is generally processed in aggregate form and is not personally identifiable.

You can control cookies by changing your browser settings. However, disabling cookies may limit some features of the site.

lb99 applies industry-standard security measures to protect your personal information. The key elements of our security framework are:

• SSL Encryption: All data transmission between the site and users is encrypted using SSL/TLS technology.
• Data Masking: Masking technology is used to store sensitive payment method information (such as mobile wallet numbers).
• Access Controls: Only authorized staff can access user information, and only for specific, necessary purposes.
• Security Testing: Regular security assessments are conducted to identify potential vulnerabilities.
• Data Minimization: Only the information essential to providing the service is collected.

Even so, no method of transmitting or storing information over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee 100% security. If you suspect a security breach, please contact us immediately.

lb99 retains your information for as long as it is needed to provide our services, meet legal obligations, and resolve disputes.

• Account Information: For the duration your account is active and, after closure, for the period required by applicable law.
• Transaction Records: For the specific period required by legal requirements related to financial records.
• Analytical Data: May be retained for an extended period after being converted into aggregate or non-identifiable form.
• Communication Records: Customer support history is retained for a limited period.

At the end of the retention period, information is securely deleted or irreversibly anonymized.

As a user of the lb99 platform, you have the following rights regarding your own information:

• Right to Access: You may request a copy of the information we hold about you.
• Right to Correction: You may request that any inaccuracies in your information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to Object to Processing: In some cases you may object to the processing of your information.
• Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.
• Opt Out of Marketing Communications: You may opt out of promotional communications at any time.

To exercise any of the rights above, send an email to [email protected] or contact us through our 24/7 live chat. We will respond to your request within a reasonable time.

lb99 uses international technology infrastructure, which means your information may be processed or stored on servers located outside Bangladesh. Regardless of where information is stored or processed, the protection standards described in this Policy will apply.

We ensure that appropriate safeguards are maintained for international data transfers and that receiving parties are committed to upholding protection standards consistent with this Policy.

lb99's services are for adults aged 21 or older only. We do not knowingly collect personal information from any minor. Age is verified at the time of account registration.

If we are informed that a minor has created an account on our platform, we will take immediate steps to delete that account and all associated information.

The lb99 platform may in some cases include integrations with third-party services (such as payment gateways). These third parties have their own privacy policies, over which lb99 has no control.

We recommend reviewing the privacy policy of these services before using them. lb99 is not responsible for the collection or use of information by third parties.

lb99 reserves the right to update or change this Privacy Policy at any time. If any significant changes are made to the Policy, we will notify you in the following ways:

• By posting a prominent notice on the website
• By sending a notification to your registered email address (for significant changes)
• By updating the "Last Updated" date at the top of this page

Continuing to use our services after a change is made will be considered your consent to the updated Policy. For significant changes, we may seek your explicit consent.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — via the lb99.bar website

We provide support in both Bengali and English. We will act as quickly as possible to respond to your request.

If you do not receive a satisfactory resolution from us, you have the right to file a complaint with the appropriate authority under applicable law.